E90 Responsible Gaming — Safety Is Our Priority
E90 believes the best entertainment starts with self-awareness. This page provides guidelines, self-control tools, and support resources to help you play in a healthy and responsible way.
E90's Commitment to Responsible Gaming
The e90 platform is designed not just for entertainment, but to ensure every user enjoys their gaming experience in a balanced and controlled manner. We take this responsibility seriously and provide a range of resources to support user wellbeing.
Online gaming should be one of many recreational activities in your life — not the only one. e90 encourages all users to set clear boundaries from the start and to ensure that any budget set aside for entertainment is an amount you're comfortable losing without affecting your daily needs.
We believe transparency is the foundation of trust. That's why all information on odds, rules, and self-control tools is made openly available on the e90 platform to help you make informed decisions.
Recognise the Signs of Risky Behaviour
Catching the problem early is the most important step. Here are some warning signs to watch out for in yourself or someone you care about:
- Feeling the need to bet more just to get the same level of excitement.
- Constantly thinking about gaming even when you're doing something else.
- Continuing to play even after you had planned to stop.
- Using money set aside for essential needs such as rent, food, or bills.
- Lying to family or friends about your gaming activity or how much money you've spent.
- Trying to recover losses by continuing to play ("chasing losses").
- Feeling restless, anxious, or irritable when you're unable to play.
If you identify two or more of the signs above, we encourage you to use the available self-control tools or seek professional help.
Time & Budget Limit Tips
One of the most effective ways to stay in control is to set your limits before you start playing — not during or after. Here are some practical guidelines:
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Daily / Weekly Budget Limit
Set a maximum amount in MYR (RM) that you're comfortable spending on entertainment. Once this limit is reached, stop playing — no exceptions.
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Session Time Limit
Set a time limit for each gaming session. Use reminders on your phone to make sure you don't spend too long on the platform.
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Play-Free Days
Set aside at least a few days each week with no gaming activity. This helps you maintain a healthy perspective.
E90 Platform Self-Control Tools
We provide tools to help you stay in control.
You can set daily, weekly, or monthly deposit limits on your account. These limits ensure the amount of money going into the platform never exceeds what you've planned for. Contact e90 support to activate this feature.
If you need a break from the platform, you can request a cooling-off period ranging from 24 hours to several weeks. During this time, access to your account will be temporarily blocked to give yourself the space to step away.
If you feel you need an extended break from the platform, you can apply for self-exclusion for a longer duration. The request will be processed promptly and your account will not be accessible for the duration of the period.
To activate any of the self-control features above, please contact the e90 support team at [email protected].
Protection for Minors
The e90 platform is strictly for users aged 18 and above. We treat the protection of children and teenagers as an absolute priority.
All account registrations require age verification, and e90 reserves the right to request identification documents at any time if there are doubts about a user's age. Accounts suspected of being owned or used by a minor will be suspended immediately pending verification.
We encourage parents and guardians to:
- Use parental control software on shared devices.
- Keep login credentials secure and do not share them with children.
- Have open conversations with your children about the risks of online gambling.
- Regularly monitoring your children's online activity.
Life Balance & Seeking Help
Online gaming is just one small part of a balanced life. e90 encourages users to maintain healthy social connections, prioritise family and work responsibilities, and take part in a variety of other recreational activities.
If you or someone you know is struggling with a gambling problem, know that you're not alone. Professional help is available, and taking the step to seek support is a sign of strength, not weakness.
- Ministry of Health Malaysia Mental Health Hotline: 15555
- Befrienders Kuala Lumpur: 03-7627 2929
- Contact e90 support for referrals or self-control assistance: [email protected]
Frequently Asked Questions
Need More Information?
The e90 team is here to help with any questions about responsible gaming or to assist you in activating self-control tools. Don't hesitate to reach out.